Stubby Holders Australia

FAQ

What are the steps to place an order?

Placing an order is an easy process with 3 main steps:

  1. Share the product details of your order with us
  2. Artwork and design approval (to make sure we have what we need)
  3. Payment and delivery

To make things easier for you and expedite the process, we’ve written a checklist you can follow to make sure we have everything we need to deliver your order.

1- Product Details:

Item Code Number: Look at our list of Stubby Holders and Promotional Products, choose a style and share the model number with us. For example, SHA-1, SHA-2, etc.

Item Quantity: How many items would you like to get? Define the exact number and share it with us. Price breaks are at 100, 250, 500 & 1000pcs.

Item Colour(s): Select the colour (or colours) you’d like for your promotional items.

Print colours(s):

  • In the case of Full colour printing, we need your in CMYK format.
  • For screen printing, we need to get the specific PMS colour from you.

 

2- Design and Artwork:

Decoration layout: We need to have a clear idea of the details associated to the layout of the decorative elements on your promotional items. In case you don’t have a precise digital layout, you could even draw a rough layout using a Word document. We can also send an art template you can use to create your layout if you’d like.

Artwork: Please provide artwork files such as logos, images or photos in the correct format to yield high quality printing results on your promotional items. You can learn more about the specific artwork files and formats over here: Artwork Details

 

3- Payment and Delivery:

Delivery Address: Where would you like us to deliver your promotional items? Please provide the Physical address where you’d like us to send your order. Just in case it’s needed we also need a contact person  and phone # so we can call in case the courier needs to get in touch.

Due Date: We’ll do our best to make sure we deliver your order as quickly as possible. However, in order to make sure we deliver your promotional items on time, we need to know if you have a specific due date in mind such as a company event or a party. You should tell us at  time of quoting as some items are faster to produce than others. Do not wait until are is approved or you may be disappointed. Depending on the style some extra costs may apply to meet your deadline.

Fulfill Payment: After final art approval and before production can get started, your order will need to be paid in full, unless other arrangements have been made with our accounts department.

Final Delivery: Sit back and we’ll deliver your high-quality promotional items on time.

 

 

Additional Frequent Questions:

In the next section, we’ll go over a list of common questions we often get from our customers:

If I’m ordering Stubby Holders, what are some of the best ways to save money when I place an order?

There are 2 main options:

1- Select one of our budget-friendly models. The most popular alternatives include SHA-10SHA-12 and SHA-17.

2- Place your order ahead of time and get a significant discount of up to 30% on selected styles. The best way to do this is to choose stubby holder styles (also known as models) that are imported by sea. Although they usually take from 8 to 10 weeks, they offer good saving rates. Some of the most popular alternatives include: SHA-2, SHA-4 and SHA-10.

 

How long will I have to wait to have my Stubbies delivered?

We’ll deliver your order as fast as possible, but it depends on what you order.

Standard production time is 10 – 14 working days after you have signed off on the artwork.
Depending on your location, allow a couple of extra days for delivery.

When it comes to Stubby holders (our most popular items) in general, the longer you are willing to wait when ordering, the more you’ll be able to save. Nonetheless, final delivery times and prices will vary depending on the model you choose so make sure you check the details of each item on our pricing page before placing your final order.

Here are our standard delivery times after the artwork has been signed off (which means you have approved the visual proof supplied) payment has been received successfully, and all the order details required to deliver your order have been sent to us:

2 to 3 weeks: This is the case for stubby holders made in Australia. Although they are affordable, they do cost a little extra and we can have them ready much faster. It’s a popular choice for orders that need to be completed quickly. The minimum order quantity for most styles is 50 units.

3 weeks: This is the delivery times for stubbies that are imported by air. They cost less than styles made in Australia but you’ll need to wait a little longer to have them delivered. In most cases, they are available for orders of at least 50 units.

8 to 10 weeks: This is the standard delivery time for stubby holders imported by sea and is only available for large orders, starting at 500 units. Although you’ll need to wait longer, this option offers significant savings of up to 30% or more for larger orders and it’s very popular with clients who can wait a little longer to get an additional discount.

 

 

Pricing and Payments:

You can pay using one of these methods:

  • Credit Card (with a 2.5% surcharge courtesy of our friends at the bank) Visa or Mastercard are accepted.
  • EFT Bank transfer (the details will be included on your quote or invoice)
  • Regular Check (a 3 to 5 day waiting period to clear is required)

 

What’s the minimum order quantity for an order?

For Stubby Holders (our most popular promotional items) the minimum amount to place an order is 50 items for styles made in Australia, and 50 or 100 for imported styles. For other promotional items, the minimum will vary and you can find it on the individual page of each item.

 

Are there any additional costs I should keep in mind when placing an order?

For Stubby holders, our prices include your item of choice as well as set-up & printing. The art layout to set up your stubbies is not included, because art design is charged by time depending on the complexity of each project.

In general terms, if you send us the logos and images you’d like to use using the right formats the cost will usually be between $20 to $40. Try to think of all the information you’d like to have on your promotional items before ordering so we have a clear idea of what’s needed in order to save you time and money.

 

What are the delivery costs?

Although we offer affordable delivery rates, because freight costs change considerably throughout Australia, the delivery cost will vary depending on your location.

 

How are Delivery Costs Calculated?

We do freight at cost. It’s generally between $0.10 to $0.40 per unit depending on where you are located and the style you choose. Some of our stubby holder styles occupy less space and thus are cheaper to deliver (such as the “flat packs”) while other are bulkier and cost more to be shipped.

 

What if I place a large order? Can I get an additional discount?

Yes, it’s possible and we do it often but it depends on a few variables. If you are considering placing a large order, let us know so we can give you a detailed quote over here: Contact Us Page

 

Why isn’t GST included in the price?

A printed promotional product, which includes stubby holders, is a wholesale industry and, as such, all products and services are quoted ex. GST. You can of course claim this back through your business.

When purchasing retail items from stores GST is always included in the price.
If you are in any doubt on this point, ask your accountant so he/she can clarify all the details for your specific case.

 

 

Turnaround time and Final Delivery:

Do you guys take urgent orders? Can you help me if I’m in a rush?

We can arrange urgent deliveries. Depending on the needs of your projects, we will advise the best course of action while keeping constraints related to budget and delivery times in mind.

Email us the details and we will help you along the way to make sure your promotional items look amazing and they are delivered on time. Let us know here: Our contact page

 

What if I don’t live in a Capital city?

No problem, we’ve got you covered. You can check the extra freight for most areas at the bottom of the price list to find out the cost of having your Stubbies sent to your address. If you have settled on a style we can provide exact quote for extra freight if you provide the code #, quantity and post code for delivery.

 

Do you deliver all over Australia?

Yes, we can ship your order anywhere in Australia. We also do international shipping when needed but it is very expensive. Contact us so we can share the freight cost to your location: Click here to get in touch

 

What about rural areas? Do you deliver to rural zones?

Yes, you’d be surprised about the places where we’ve shipped in the past. Small towns also love cold drinks and affordable promotional items! Get in touch so we can help you get started.

 

Do you deliver to P.O boxes?

Nope, we don’t because the courier will need your signature to complete the delivery process.

 

What carrier do you hire to deliver your orders?

Generally, we work with TNT, but it could change depending on where you are located.

 

Can I pick up my order in person?

Nope, to keep our operation efficient and offer you lower prices we only offer deliveries.

 

Must someone be preset at the delivery address to receive the package when it is delivered?

It’s not absolutely necessary. The delivery company will attempt to deliver your order once, and if nobody is available to sign they’ll leave a card with their contact information so you can get in touch and pick up your order. If a private residence let us know if you are happy to have courier leave at the address with no signature in case you are not home.

 

I’d like to see a sample before making a final decision. Can you send me a sample before I submit my order?

Yes you can get a  sample at no cost to check quality, but we’ll need to charge you for an airbag which usually costs around $12.

 

 

Additional Details about Ordering Stubby Holders:

What happens if I have an overall idea of what I want, but I don’t have artwork files to send you when I place my order?

There are 3 options:

1- Draw a simple sketch by hand, take a photo or scan it and share it with us so one of our designers can take a look and provide you a quote for making your layout files. You could also make a draft layout using a regular Word document so we can get a clear idea of what you want and where you want it.

Additionally, we can provide you with art templates in case you are using a designer of your own. Usually, layouts cost between $20 to $40 depending on the complexity of the design and how much time is required to create them.

2- You can send us an email describing what you have in mind or share your layout idea using a Word document and we’ll send you a quick quote for creating a design for you.

3- You can hire a graphic designer of your choice and ask him or her to create the artwork files for you so you can send them with your final order. We can send you a template file to make things easier, just get in touch so we can share it with you.

 

What’s do the terms “1 colour print” and “full colour print” mean? Which should I choose for my order?

1 Colour print works great for simple designs or logos that only need a small number of vibrant colours. It’s done using screen printing and usually has a lower cost when compared to full colour printing.

Here’s a sample image of a promotional item printed using 2 colour print:

 

 

Full colour printing is used for promotional items that need complex designs printed on them, including photographs, complex logos, half tones or designs with fine detail.  It is also a perfect process if you want  to have your image bleed off the edge of your stubby. This printing technique offers a high level of detail and usually costs a little more. It is also known by the name of sublimation print.

Here’s a sample product that showcases full colour print:

 

 

I am confused as to the difference between full colour, sublimation and photographic stubby holders. What is the difference?

None, they all mean basically the same thing. Sublimation print reproduces a photographic image on a stubby holder.

 

What if I want a stubbie holder that is shown as a 1 or 2 colour print, but I need more colours printed?

That’s easy! You can have extra colours on screen printed stubby holders. Please check the price list for this information. Sometimes if a lot of extra colours are involved or the design has half tones, shading or fine lines it will be better to print as a sublimated full colour print. In summary, it can be done. Just ask and we will point you in the right direction.

 

You have listed the colours available for all of the different stubbie holders. What colours can we have the printing done in?

Any colour that you would like. You just need to tell us the PMS colours that you’d like to have on them.

 

What do I need to provide you for a full colour print?

Well, it depends. Most people like to use photographs for this process. However, it is also good for complex art work with fine details and many colours. All you need to do is send a digital photo using JPEG format with a resolution of 300+dpi. If your logo is to be added please send as a vector art file.

 

What kind of image is required if I want a photo printed on my Stubbies?

A photograph in JPEG format of at least 300+ dpi will usually work well. If you are not sure about the quality of the image you have, just send us the best photo available and we will check it for you. We can crop it and modify it to make things work. You can learn more details over here: Our Artwork Page

 

If I select a stubby holder that is printed can I have it done in full photographic colour?

Most of the screen printed products can be done in full colour. Check the price list for this information. Remember, we are here to help you, so don’t hesitate to contact us if you have any questions.

 

What if I don’t have finished artwork for my stubby holder order?

There is no need to worry. You can get a graphic designer to create it for you, or we can organize it for you for a reasonable price to make things easier.

If you let us know what you you would like to have printed on your Stubby holders, we will give you a quote based on the needs of your project.

Or you could also make a simple sketch using a piece of paper, scan it and send it to us as an attachment for a quote to have our designers create it for you. Most layouts cost between $20 to $40.

 

For my logo design, what format does it need to have so you can get started with my order?

This answer may sound a little technical, but don’t worry, we’ll make things work.

We want to make sure your final results look amazing, and in order to accomplish that we need to have vector art available.

JPEG’s are very popular and they are great on your computer screen but they don’t work well for printing your logo.

For your logo, we need to have a high-resolution PDF file or an Adobe Illustrator vector art file (also known as “Ai file”) with all curves changed to outlines or curves. If you logo requires specific colours, we need you to give us the corresponding PMS colour codes

In the case of photographic images, they can be supplied as high resolution PDF files or JPEG files with a resolution of 300 dpi or more. In case you are unsure about the meaning of all this, you can learn more on our artwork page or contact us so we can help you: Our Artwork page

If you only have your logo as a JPEG file, we can help you get it redrawn for a small cost which will ensure your final product looks great and will also give you the right file for future orders or any other promotional items you want to order.

 

What are PMS Colours and how will I know which ones I need for my project?

The term PMS means Pantone Matching System and it’s an international standard system used to ensure the exact same colour is printed regardless of the country where you are located.

If your logo was designed by a professional, the designer would have assigned a specific PMS number to your red, green, blue, etc.

The orange used in BHP’s logo is a simple example of the use of PMS colours in real life. It is PMS 159. You can learn more about PMS colours and find a large chart you could use to identify the colours on your design over here: PMS colours

Just one word of caution. Because not all computer screens are exactly the same, some colours may be displayed differently on certain monitors. So we suggest you use our PMS charts as a reference only.

 

What is an EPS file and how can I create one for my project?

EPS is a file type often used for graphic design and printing projects that produces high quality results. In general most people will not have the programs to produce vector so don’t drive yourself crazy trying to create vector art files.

Here’s a longer answer that’s a bit more technical: The term EPS means Encapsulated PostScript and it’s a type of file that is sometimes known as Encapsulated PostScript Vector Graphics. This type of file extension is generally used for vector-based images that can contain text and graphic elements. Since these elements are created using lines and vectors that follow mathematical formulas, they can be enlarged without loosing quality or generating blurry images, as it is the case with regular photos or JPEG files.

 

What’s the meaning of “convert fonts & images to outlines or curves”?

In the world of graphic design, curves (also known as outlines) are similar to rubber bands that can stretch endlessly without losing image quality. That’s why it’s important to convert text and images into curves to make sure it’s possible to adjust the size whenever needed and to avoid having issues with compatibility between different computers and printing systems which may not always have the specific font required for a project.

 

Returns and Cancellations

What is your return policy?

We offer a replacement or money back guarantee for any manufacturing faults, defective goods or errors in production that are our fault. However, we do not replace items for art mistakes that have been signed off by the client. Therefore, it is important that you check your proofs carefully to make sure there aren’t any mistakes.

We will check them too, but yours is the FINAL check before starting the production process. We work hard to make sure you get your order on time but we are not liable for shipping issues that cause delays which are out of our control.

 

How long will I have to wait to get my refund?

We will credit your bank account or your credit card promptly in the event the reason for the cancellation is our fault and you decide that you don’t want us to replace your order.

 

What is your cancellation policy?

You can cancel your order at any point up until production starts if your circumstances change for some reason. However, once production begins there isn’t much we can do. Depending on the amount of artwork needed for your cancelled order, some charges may apply.

If you have a question that hasn’t been answered on this page, please let us know so we can help you: Click here to visit our Contact Page